GHOBO — Exchange & Return Policy

Thank you for shopping with GHOBO! We take pride in crafting quality products and want you to be delighted with your purchase. Please read our Exchange & Return Policy carefully to understand your options.

1. Cancellation Before Shipment

  • You may cancel your order within 4 hours of placing it, before it’s shipped.
  • To cancel, contact our Customer Support with your order details.
  • Once verified, the cancellation will be processed and any amount paid will be refunded within 3–5 business days to the original payment method.
2. Returns

Eligibility :

  • We offer returns only for select product categories as specified on the product page.
  • To be eligible, items must be unused, unwashed, and in original condition with all tags intact.
  • Returns must be requested within 7 days of delivery.

Return Request

  • Initiate a return by contacting us via Email or WhatsApp with your order number and reason for return.
  • Once the returned product reaches us and passes quality check, we will notify you of the return status.

Refunds

  • Approved refunds will be issued to your original payment source.
  • Please allow 7–14 business days for the refund to reflect in your account.

Note: Shipping charges incurred at the time of original delivery are non-refundable.

3. Exchanges

Size or Variant Exchanges : 

  • GHOBO allows one-time exchange for size or variant changes on eligible apparel.
  • Exchange requests must be made within 10 days of delivery.
  • The item must be in original, unworn condition with all tags attached.

Exchange Process

You can choose one of the following methods:

a. Parcel Exchange

  • Send the product back to our designated address via courier.
  • After verification, your new item will be dispatched.

b. Pick-up Service

  • We can arrange a pickup from your address (charges may apply).
  • Once received and inspected, we will ship the exchanged item.

4. Price Differences

  • If the exchanged item is higher in value, you will be asked to pay the price difference.
  • If it’s lower in value, the difference will be refunded to your original payment method.

5. Non-Exchangeable & Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products explicitly marked as final sale
  • Accessories or merchandise categories noted on individual product pages
  • Customized or personalized products
  • Items without original packaging or with removed tags
6. Defective or Damaged Items

If you receive a defective, damaged, or incorrect product:

  1. Contact us within 48 hours of delivery.
  2. Share photo/video evidence of the issue.
  3. We will assess and arrange a replacement or refund at no extra cost.

7. General Conditions

  • All returns and exchanges are subject to verification and approval by our quality team.
  • We reserve the right to refuse returns/exchanges if eligibility criteria are not met.
  • Items returned after the stipulated time frame will not be accepted.

8. How to Contact Us

For any questions, to initiate a return/exchange, or assistance:

📧 Email: support@ghobo.com
📱 WhatsApp: +91-XXXXXXXXXX

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